Cancellation Policy


Cancellation Policy:

We understand that plans can change, and we strive to accommodate our customers to the best of our ability. In the event that you need to cancel your reservation, please provide us with at least 24 hours’ notice to receive a full refund or credit. This allows us the opportunity to open up the availability for other paddlers.

Refund Method:

Starting 2024, all refunds will be issued in the form of a Gift Card. This Gift Card can be used for future bookings or shared with friends and family who may want to experience the beauty of the Susquehanna River.

Operator Cancellation:

In the rare event that we, Susquehanna Kayak and Canoe Rentals, need to cancel a reservation due to weather or unforeseen circumstances, rest assured that you will receive a full refund or credit.

Cancellation Procedure:

To cancel a reservation or inquire about the cancellation process, please contact us promptly at (570) 388-6107. Our team will assist you in processing the cancellation and answer any questions you may have.

No-Show Policy:

Please note that no-shows will be charged the full price of the reservation. We appreciate your understanding, as this policy helps us manage our schedule and ensures that we can provide a seamless experience for all our guests.

We appreciate your cooperation and look forward to serving you on the Susquehanna River. Thank you for choosing and Susquehanna Kayak and Canoe Rentals for your paddling adventures!